Erstattung Politik
We are always pleased to see that the subscriptions we provide bring joy to our users by providing multiple strong servers instead one.
However, if you believe a refund is necessary, please carefully read the following section.
TVExtra allows you to request a refund under reasonable conditions.
1. Situations That Refunds May Be Granted
– Refund within 24 hours of purchase: If you request a refund within 24 hours after purchase and without getting free trial before, we will process your refund. However, as we pay bank fees for processing your payment and refund, there will be a refund fee incurred.
– Duplicate payments: If you have made a duplicate payment for the same order, we will refund the duplicate part.
– Subscription not received: If you have successfully paid for a subscription but have not received it within the agreed time, you may request a refund.
– Refund for technical issues: If the subscription has unresolved technical issues that significantly affect its normal use and our team didn’t fix it, you can apply for a refund. However, you must provide a detailed description of the issue and evidence to enable us to verify it.
– Duplicate payments: If you have made a duplicate payment for the same order, we will refund the duplicate part.
– Subscription not received: If you have successfully paid for a subscription but have not received it within the agreed time, you may request a refund.
– Refund for technical issues: If the subscription has unresolved technical issues that significantly affect its normal use and our team didn’t fix it, you can apply for a refund. However, you must provide a detailed description of the issue and evidence to enable us to verify it.
2. Situations That Refunds Cannot Be Processed
– Unpaid orders: Refunds cannot be processed for unpaid orders.
– Other reasons not meeting refund terms: Any reason not described in the “Situations That Refunds May Be Granted” section.
– Other reasons not meeting refund terms: Any reason not described in the “Situations That Refunds May Be Granted” section.
3. Principles of Refund Amounts
– Consequences of violating the refund policy: If your refund application violates TVExtra refund policy, we reserve the right to take action against your TVExtra account. Please proceed cautiously when applying for a refund.
